Shipping & Returns

Shipping Policy

Last updated: September 15, 2025

Thank you for shopping at The Filtery. Below you’ll find details about how we process, ship, and deliver your orders.

Processing Times

  • Orders are typically processed within two business days after payment is received.

  • During peak seasons (such as the holidays), processing may take longer.

  • Pre-order items will begin shipping in late November.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery times are provided by carriers and may vary due to weather, carrier delays, or other factors outside our control.

  • We currently ship to addresses within the continental United States. (Sorry to our international customers! We hope to be able to offer wider shipping in the future.)

Estimated delivery windows (after processing)

  • Standard Ground: 3–7 business days

  • Expedited: 2–3 business days

  • Express: 1–2 business days

Please note: estimated delivery times do not include processing time.

Holiday Shipping Deadlines

To help ensure your gifts arrive by December 24:

  • Standard shipping orders should be placed by December 10.

  • Expedited shipping orders should be placed by December 15.

  • Express shipping orders should be placed by December 18.

These dates are based on carrier guidelines and cannot be guaranteed. Weather, carrier delays, and other factors may still affect delivery.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can also log into your account at any time to view the status of your shipment.

Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.

  • We comply with all carrier guidelines for safe delivery of our products. While we do not anticipate restrictions within the United States (including Alaska and Hawaii), certain items may ship via specific services depending on carrier requirements.

Damaged, Lost, or Stolen Packages

  • The Filtery is not responsible for packages lost, stolen, or damaged in transit once they leave our facility.

  • If your package is lost or arrives damaged, please contact the carrier directly with your tracking number.

  • If you need additional assistance, contact us at support@thefiltery.com and we will do our best to help resolve the issue.

Contact Us

If you have any questions about this Shipping Policy or your order, you can reach us at: support@thefiltery.com

 

 

Return & Refund Policy

Last updated: September 15, 2025

All Sales Final

Due to the seasonal and curated nature of our gift boxes, all sales are final. We do not accept general returns or exchanges once an order has been placed.

Damaged or Incorrect Items

We take great care in packing each box, but if your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at support@thefiltery.com with your order number and photos of the issue.

  • If the damage or error is confirmed, we will replace the item at no cost to you or issue a refund to your original payment method.

If You’re Not Satisfied

Although all sales are final, your experience matters to us. If you’re not satisfied with your order, please reach out at support@thefiltery.com. We’ll review concerns on a case-by-case basis and do our best to make it right.

Lost or Stolen Packages

Once your package has been handed to the carrier, The Filtery is not responsible for lost or stolen packages. If this occurs, please contact the shipping carrier directly with your tracking number. If you need additional assistance, email us and we’ll do our best to help you resolve the issue.

Refunds (if applicable)

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Please note that your bank or credit card company may take additional time to process and post the refund.

Contact Us

If you have any questions about this Return & Refund Policy, please reach out at: support@thefiltery.com.